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Customer Feedback & Complaints

1. Timely Acknowledgment: We promptly acknowledge receipt of your feedback or complaint.
2. Active Listening: We take the time to thoroughly understand your feedback and will ask clarifying questions if needed.
3. Empathy and Understanding: We respond with empathy, acknowledging your feelings and experiences.
4. Solution-Oriented Approach: We offer practical solutions to address your concerns.
5. Follow-Up: We follow up to ensure you are satisfied with the resolution.
6. Continuous Improvement: We use feedback to identify areas for improvement in our services.